In the Comptroller’s Office, Brad put a spotlight on the acute issues of hiring and retention in NYC government that emerged in the pandemic. His reports, Title Vacant and Understaffed, Underserved, made recommendations to overcome the challenges agencies faced in filling vacancies and delivering effective services. Brad applied those recommendations to his 800-person staff at the Comptroller’s Office, surveying employees to determine ways to make the office a better place to work, and was an early adopter of a model hybrid work policy.

Brad’s team created a real-time dashboard to keep track of agency vacancies, which is regarded as a national model for utilizing data to drive workforce management. His report on the Department of Housing, Preservation and Development (HPD), Building Blocks of Change, highlighted the impact the agency’s staffing crisis had on our city’s affordable housing crisis, and won millions of dollars for technology upgrades at HPD, putting the report’s recommendations directly into effect.